Terms & Conditions

Please read carefully before placing your order.

Nu-Pets uses the following names

Nu-Pets and Nu-Pets Pet Centre

Domains owned by Nu-Pets

nu-pets.co.uk, nupets.co.uk, nupets.com

By placing an order and confirming payment on the website of Nu-Pets you are entering into a legally binding contract in accordance with the following terms and conditions of sale.


The price of the goods shall be the price listed on our website on the date of your order, inclusive of any VAT. All prices displayed on the website are quoted in UK Pounds Sterling and must be paid in full, including delivery charges. All prices may vary.

Whilst Nu-Pets will try to ensure that prices on the website are accurate, we are not responsible for errors that may occur. If we discover any errors in the price of goods before we accept your order, we will notify you as soon as possible and give you the option to resubmit your order at the correct price or cancel the order. The price of all goods and services advertised are inclusive of any applicable taxes including VAT.


All goods and services are subject to availability. If for any reason an item is out of stock, then we will only ship the available goods. We do not operate a back order system, therefore the balance of your order will automatically be cancelled. We will not supply substitute products without contacting you first.

Any goods, services or information displayed on this website should not be regarded as an offer, invitation, solicitation, advice or recommendation to buy a product or service on the website.

No warranties or representations are made about any goods other than as expressly contained in this website. To the extent permissible by law all implied terms, whether by statute or otherwise, are excluded.


We will treat each order for goods, which is confirmed when you click the ‘Send Order ‘ button on the Checkout screen, as an offer by you to purchase the goods and services subject to these terms and conditions. We shall supply you, subject to availability, with the quantity and specification of goods set out in your order. Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by Nu-Pets of your order. Acceptance of your order and the completion of the contract between you and Nu-Pets, will take place on despatch to you of the products ordered, unless we have notified you that we do not accept your order or you have cancelled it.

If you have any problems when attempting to order online, technical or otherwise, email us at order@nu-pets.co.uk or telephone us on 01228 520473.


Payment may be made by any of the methods indicated on the website. Goods will not be shipped unless payment is received in full. Your card details are passed to PayPal Payment Interface for processing.


Delivery shall be made at the address specified by you at the time of ordering. We will make every effort to deliver within the times specified, but delivery times quoted are approximate only and we cannot be held responsible for any inconvenience arising from failure to provide the advertised service because of factors which could reasonably be considered to be outside our control. We strongly advise that if the goods are required for a specific date they are ordered in advance to avoid any disappointment. Risk of damage or loss of the goods shall pass to you at the time of delivery to the specified delivery address.

Right to Cancel

Under the Distance Selling Regulations, you have the right to cancel your order for any item purchased on this website for a full refund. Cancellations may only be made prior to dispatch of the goods. To cancel your order, telephone us on 01228 520473

Cancellation & Returns Policy

Cancelling an order prior to dispatch

If you wish to cancel your order please notify us by email to order@nu-pets.co.uk before we have dispatched the goods to you. If the goods have already been dispatched the cost of delivery shall be borne by you.

Cancelling an order after delivery

You may cancel your order within 7 working days of delivery by emailing order@nu-pets.co.uk or phoning 01228 520473 (please see our home page for our opening times).

If phoning to cancel an order you must also confirm cancellation of the order in writing via email or letter.

The following order details must be supplied:

Contact details (name, address, email address, contact number)
Order reference
The date that you placed the order
Goods must be returned unused, as new, in saleable condition and with the original packaging. We cannot accept returned goods which do not meet these requirements.

Upon receipt of the goods any refunds will be reimbursed within 30 days. The cost of returning goods to us shall be borne by you. If postage paid on order i.e under £30 Free Delivery this will also be borne by you.

Returns Policy for faulty goods

If the goods are faulty, incorrect or damaged on delivery we will offer an exchange or refund as appropriate.

Method of Returning Goods

For goods that are delivered to you via Royal Mail service please return goods to the address specified on your delivery note. We recommend that you obtain a certificate of posting for you records. Please pack the delivery note with the goods to be returned.

Please note: A refund of the initial and return delivery charge will only be given in the instance of incorrect, damaged or faulty goods.

Packaging: please ensure that the goods are suitably packaged to prevent damage in transit.

When returning goods please state the reason for return on the delivery note and whether a refund or replacement is requested. Please pack the delivery note with the item to be returned.

Limit of Liability

Nu-Pets liability for any injury, damage or loss, in particular consequential loss, arising from the use of any goods purchased via this website, or from the transaction itself, are hereby excluded. Any injury, damage or loss arising directly from the negligence of Nu-Pets or any of its agents will be limited to a refund of the value of the goods purchased together with any delivery charges paid.

Damaged or Defective Goods

If, in the unlikely event, your goods arrive in a damaged condition or are defective, you must inform us within 48 hours stating the invoice number and the nature of the defect or shortage. Failure to do so will deem that you have accepted the goods.


Whilst all reasonable care is taken to protect the confidentiality of your credit card details and personal information, Nu-Pets cannot be liable if, through no fault of its own, these details are intercepted by and used by a third parties.

Law & Jurisdiction

These terms shall be governed by and construed in accordance with UK law. Nu-pets VAT registration number 257 4887 11

Nothing in these terms and conditions will reduce your statutory rights relating to faulty or mis-described goods.

Terms Of Use

Access to and use of this site (nu-pets.co.uk) is provided by Nu-Pet subject to the following terms:

By using nu-pets.co.uk you agree to be legally bound by these terms, which shall take effect immediately on your first use of  nu-pets.co.uk If you do not agree to be legally bound by all the following terms please do not access and/or use nu-pets.co.uk
Nu-Pets may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by Nu-Pets. Your continued use of  nu-pet.co.uk after changes are posted means you agree to be legally bound by these terms as updated and/or amended.


You agree to use nu-pets.co.uk only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of nu-pets.co.uk

Disclaimers and limitation of liability

nu-pet.co.uk content, including the information, images, pictures, logos and icons regarding or relating to Nu-pets, its products and services (or to third party products and services), is provided as is and on an is available basis without any representations or any kind of warranty made (whether express or implied by law) to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

Under no circumstances will Nu-Pets be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise):

  • loss of data
  • loss of revenue or anticipated profits
  • loss of business
  • loss of opportunity
  • loss of goodwill or injury to reputation
  • losses suffered by third parties
  • any indirect, consequential, special or exemplary damages arising from the use of nu-pets.co.uk regardless of the form of action.

Nu-Pets do not warrant that functions contained in nu-pet.co.uk content will be uninterrupted or error free, that defects will be corrected, or that nu-pets.co.uk or the server that makes it available are free of viruses or bugs.

Intellectual Property

The images and logos identifying of third parties and their products and services are subject to copyright, design rights and trade marks and/or third parties. Nothing contained in these terms shall be construed as conferring by implication or otherwise any licence or right to use any trademark, patent, design right or copyright any other third party.

Submission of Information

Where you are invited to submit any information to nu-pets.co.uk you agree, by submitting your contribution, to grant nu-pets.co.uk a perpetual, royalty-free, non-exclusive, sub-licenseable right and license to use the information, in accordance with privacy restrictions set out in the nu-pets.co.uk Privacy Statement. If you do not want to grant to the Nu-Pets the rights set out above, please do not submit your information.
Further to paragraph 9, by submitting your information to nu-pets.co.uk, you warrant that your contribution:
is your own information and that you have the right to make it available to Nu-Pets for all the purposes specified above;
is not defamatory; and
does not infringe any law; and
indemnify Nu- Pets against all legal fees, damages and other expenses that may be incurred by Nu-Pets as a result of your breach of the above warranty; and
waive any moral rights in your contribution for the purposes of its submission to and publication on nu-pet.co.uk and the purposes specified above.


If there is any conflict between these terms and specific terms appearing elsewhere on nu-petss.co.uk (including local house rules) then the latter shall prevail.
If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable. These terms shall be governed by and interpreted in accordance with the laws of England and Wales
Our online prices may differ from those displayed in Nu-Pets stores on selected items. Where this is the case we do not price match website prices to instore offers.